I placed an order on Shein with tracking number PALTR0001829045YQ, and it was handed over to Pal Express for delivery. According to the tracking information, the package has been marked as “arrived from flight” for the past 5 days, yet no further updates or progress have been made.
Despite specifying that my delivery was urgent, I have been left waiting without any communication or resolution. What’s even more frustrating is that Pal Express does not provide a contact phone number or any other customer service channel to inquire about the status of my package.
This lack of transparency and support has caused both emotional stress and logistical problems for me. I expected a smoother delivery experience from a brand as large as Shein and its partners.
I urgently request that Shein and Pal Express investigate the cause of this delay, provide a clear status update, and ensure the immediate delivery of my package. I also expect better communication and customer support to prevent similar issues for other customers in the future.
I ordered a product from Shein with tracking number PALTR0001828948YQ, and it was handed over to Pal Express for delivery. According to the tracking information, my package has been marked as “arrived from flight” for the past 4 days, but there has been no further progress or updates since then. Wh...
I ordered a product from Shein, and my package with tracking number PALTR0001828608YQ was supposed to be delivered by Pal Express. However, I never received any SMS or other notification indicating that the package was out for delivery. I stayed at home the entire day and even received other packag...
I placed an order on Shein and my package (Tracking No: PALTR0001888300YQ) has been stuck in “delivery failed” status for days. The shipment is handled by Pal Express, but there is no contact number provided, making it impossible for me to follow up directly. Every time I message Shein customer serv...
I ordered from Shein, and my tracking number is PALTR0001829671YQ. It has now been 7 full days without a single movement or update. The last status still says “Arrived at destination airport,” but since then, absolutely nothing has changed. This is unacceptable. I’ve tried to track the shipment via...
I ordered a product from Shein, and it was handed over to Pal Express for delivery. However, I received an email stating “Delivery Failed,” even though when I checked the tracking status at 4:30 AM, the package still showed as “in transit.” This conflicting information has caused a lot of confusion...
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