I’ve tried every possible method to place an order on Sephora’s online store, from using different devices, switching to the app, adding different products, and even trying a different credit card, but I keep encountering a system error at the payment stage. I’ve been facing this issue since yesterday, and today is the last day of the sale. I’ve also tried contacting Sephora’s customer service, but they are unresponsive—no one answers the phone or replies to emails. This situation is extremely frustrating as I’m unable to make my purchase. I urgently request that Sephora resolve this issue before the sale ends and allow me to place my order.
Every time I try to place an order through the Sephora app, I keep getting the same frustrating message: “A technical error occurred. Please try again.” I’ve tried multiple times on different days, but nothing changes. To troubleshoot, I uninstalled and reinstalled the app, restarted my phone, clea...
I have been trying for a week to place an order on both the Sephora mobile app and website, but whenever I add items to my cart and enter my delivery details, I repeatedly receive the message “Invalid number, please correct” even though I am entering my phone number correctly. This error prevents me...
While trying to add my address in the Sephora mobile app, I keep receiving a “wording adress” error message, which prevents me from completing my order. I entered my address information fully and correctly, yet the system still blocks me. I had previously placed orders to this same address without a...
I bought something from Sephora's online store and then sent it back, but the refund didn't show up. The app tells you, "Your refund cannot be processed; please contact customer service." I also still have the points from my Sephora card that I earned for this purchase. When I call customer service,...
Hello, I noticed that my recent purchases at Sephora have not been reflected in my rewards points balance. My points have remained unchanged for months. I made two in-store purchases, which I picked up from the store, and recently placed an online order. Although nearly a month has passed since the ...
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