On Sephora TRs online platform I have placed an order with click and collect system on 6 December. I was going to take my order from a store named Zorlu, in İstanbul. However, my order has been cancelled on 8 December, while they were preparing my product. They already approved the order for preparation. Also I was in a different city than İstanbul, while I was placing my order. So I was on my way to get my order from the store. However, while I was on road they cancelled it due to stock status of product. After they cancelled it, they gave me a coupon for my next order which ensures free delivery. But this coupon was also useless because it was already expired on the same day?! For me this is unacceptable because the product that I bought was a limited edition product, it was for christmas and now I'm not able to buy this product again. Also I'm no longer able to trust Sephora TRs policy unfortunately.
During the November discounts, my friend and I placed an order at Sephora in Zorlu Center. The app showed we could pick up our order after 12 PM the next day, and even received an SMS confirming the same. Despite this assurance, when we went a few days later, they turned us away, stating that our or...
Sephora's behavior to deceive the customer in November discounts. I created 2 separate orders from Sephora on the same day on November 24. While one of my order was delivered last week, there was no movement in the other, I filled out an order information form 3 - 4 times and asked for information. ...
During the November discounts, my friend and I eagerly placed an order at Sephora in Zorlu Center. The app indicated that we could pick up our order after 12 PM the next day, and we even received a confirmation SMS. Excitedly, a few days later, we headed to the store, only to find out that our order...
On October 19, 2023, I received two fragrances from the Kilian and Chanel brands as a gift from Sephora. Instead of exchanging the items, I asked the store at Vadi Istanbul to load the refund amount onto a card for future use. They claimed they didn't have the cards and directed me to IstinyePark. I...
Sephora Türkiye sent me an incomplete order, and they clearly don’t care about resolving it. I purchased a promotional set, but most of the items included in the campaign never arrived. When I reached out, I was simply told there was no solution. I wasn’t even offered a refund, replacement, or any f...
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