It's February 22, and I'm still waiting for a refund from Sephora for an order that didn't go through. My card was charged on December 16 for ₺3,111.92, and despite my numerous efforts to address the problem, I have yet to receive a refund. I contacted customer service several times, but they just make a note of my issue and promise to call back, which never occurs. I have submitted complaints to Consumer Rights and CİMER, but the resolution process is dragging on excessively. It’s incredibly disappointing to be stuck in uncertainty for more than two months without any definitive responses. I anticipated that a reputable brand such as Sephora would manage refund requests with greater efficiency. I simply want a refund and to put this experience behind me.
2.5 months have passed, but Sephora still hasn't refunded the order that didn't materialize, which they charged to my card on December 16th. I have also applied to CIMER and Consumer Rights. I forwarded the microfilm number provided by the bank to them, but no one is responding to me. I want my refund.
On May 4, 2025, I returned a product I purchased from Sephora’s official website. It has now been over three months, and I still have not received the promised refund to my credit card. I’ve called their customer service center multiple times, and each time I’m told the same scripted response: “We’v...
On January 23, 2025, I placed an order through Sephora, but without any explanation, it was canceled. Despite never receiving the product, the charge was still deducted from my card. Since then, I have contacted customer service multiple times through both phone calls and emails, yet all I get is, "...
On January 10, 2023, I had a terrible time with Sephora's online shopping system. I attempted to place an order through the Sephora application, but encountered a problem with the BonusFlaş application. Despite this issue, money was still withdrawn from my credit card. I waited for 3 business days f...
About two months ago, I purchased a serum from Sephora. Unfortunately, it arrived broken. I immediately sent the damaged item back, and Sephora confirmed receipt of the return the very next day. I was told that my refund would be processed within two weeks. It has now been over a month and a half, a...
For two days, I have been trying to contact Sephora’s customer service, but no one is answering my calls, and my emails are being ignored. This is beyond frustrating, especially considering that I requested a refund for a return made on the same day, within the same hour—yet they refused to process ...
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