I still haven't gotten the order, so it will be hard for me to follow up. When I called to tell you about the problem, all I got was a canned answer about how to track my order. I already know how to keep track of an order, but that's not the issue here. The tracking number for the package doesn't show that it has been "delivered," and I haven't gotten it yet. Instead of just telling me to check the tracking information, which I've already done several times, I need help seeing where my package is. I'd appreciate it if you could look into this further and help me figure this out.
ordered something on June 1st and still hasn't arrived, even though it's already June 8th. How come it took 8 whole days for my package to be shipped?...
I placed an order on Sephora.com on May 28, 2025, and while the estimated delivery date shown at checkout was May 30, it’s now been over a week, and my order status still says “Preparing.” I was expecting the usual 2-day processing and delivery, as promised on the site—but here we are, 7 days later...
I recently purchased a lip product from Sephora that was advertised to come with three complimentary items. I also added a lip liner to my order, which was clearly visible during the payment process and in my order details. These additional items were labeled as gifts. However, once my order was shi...
On April 4, I placed an order through Sephora’s official website using the “store pickup” option and collected my items in person. While picking up the products, a store associate warned me that one of the items could cause severe skin irritation and recommended that I return it immediately. I never...
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