On April 11th, the number of points on my Sephora Gold Card reached 14,600. The points transfer has not yet been processed, despite the fact that I have called and emailed your customer service representatives numerous times. Only because of this problem am I holding off on making a purchase for the time being. Receiving constant broken promises and setbacks is not only extremely disorganized but also extremely disappointing. I have been a member of Sephora for the past 15 years, and for the very first time in Turkey, I believe that this company is failing to maintain the quality standards that it has set for itself. Regarding this issue, I urgently demand an explanation and a resolution from the officials of the company.
Despite spending over ₺75,000 at Sephora within the past year, my points are not visible in their system. According to their loyalty program, I should have been upgraded to a Gold Card membership by now, but I am still stuck with a Black Card. This has prevented me from enjoying the promised benefit...
For over a year, the points I earned from my Sephora purchases have not been added to my account. Despite numerous attempts to resolve this issue, it remains unresolved. I have sent multiple emails, filed a previous complaint here, and contacted customer service by phone at least four times. Emails...
Despite having a Sephora Black Card, for about a year now my points have not been automatically credited for any of my purchases, most of which I make at the Mersin Forum Mall store. At every purchase I provide my phone number at the cashier and pay by credit card, with amounts ranging from ₺479 to ...
On Monday, I made a purchase worth ₺2,100 at the Sephora store in Korupark Mall. During checkout, I provided my phone number to the cashier and also received my invoice (Invoice No: 6C42025000032676, time: 15:13). However, even after two days, my loyalty points have still not been added to my Sephor...
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