On June 27, 2025, I ordered a Segway ZT3 Pro scooter through Hepsiburada. The scooter arrived without issue and I’ve been actively using it since. The device itself works perfectly, and I have no complaints about its performance.
However, my frustration is with Segway Türkiye and its authorized dealers. Whenever I reach out to inquire about spare parts, they completely ignore me—acting as if they don’t exist. No matter how many times I call, email, or message across different channels, I receive no response at all. It feels like they deliberately avoid providing customer service.
The scooter may be a solid product, but when the company refuses to support its own customers, it ruins the ownership experience. A brand that treats buyers this way, by not even acknowledging their questions, is highly unprofessional.
I demand that Segway Türkiye and its authorized service providers respond transparently, provide clear information and availability on spare parts, and treat their customers with respect. Buying a high-quality device is meaningless if the brand refuses to stand behind it with proper after-sales support.
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