I Face Service and Delivery Problems With My Segway Scooter

I sent my Segway scooter to service because it broke down, but for the past month I have been caught in a cycle of miscommunication and excuses. I shipped it with an agreement number, yet the technical service blames Aras Kargo, and Aras Kargo blames the technical service. Because of this disagreement, my scooter has not been delivered, and I still do not have my repaired product back.

Each time I call, I receive conflicting or false information. At one point, I was even told “we are no longer the technical service, do whatever you want,” which is extremely unprofessional and leaves me completely without support. For a brand like Segway, I expected a proper authorized service network and a clear process for warranty handling, but instead I have been left stranded.

I request that Segway urgently step in, clarify who is responsible, and ensure that my scooter is repaired and returned to me. This ongoing delay and lack of accountability is unacceptable. I want my scooter fixed under warranty and delivered back to me without further excuses.