Schär Lavash Bread Arrives Moldy in All 5 Packages

I have celiac disease, and finding safe and reliable food is already extremely difficult for me. Despite this, I placed an order through Schär's official website on August 24, 2026, at 11:10 a.m., containing 14 products with a total value of approximately $53. All five packages of lavash bread included in the order were moldy, and a very strong, sour odor came from them as soon as I opened the packages.

For the past three days, I have repeatedly emailed Schär's support account and other email addresses, but I have received no response whatsoever. I also called the phone numbers I found online multiple times, but no one answered. While I already have limited options when it comes to finding suitable food, receiving moldy products and being unable to reach anyone for assistance has caused me serious financial and personal hardship. Because of the condition of these products, I have been unable to eat properly for the past three days.

I request that the five moldy packages of lavash be replaced and sent to me, or that the full purchase price of these five products be refunded to me immediately.