On October 27, 2025, I purchased various products from the Schär Store’s official website with order number 76137. My order was delivered to my address in İzmir on November 4, 2025. When I opened the package, I saw that one of the Pan Multigrano bread packs was completely moldy. This was especially upsetting because I was trying to shop safely for my son, who has celiac disease.
I had previously submitted a complaint regarding the shipping process, and I still haven’t received any response from customer service about this product issue. The other items were fine; only one pack of Pan Multigrano bread arrived moldy.
To resolve this issue, I request that a new replacement pack be sent for the moldy product. I also expect more care regarding the freshness and safety of these items.
On November 12, 2025, I purchased various bread products from Schär’s online store with order number 76523. The delivery address is Beyoğlu, Istanbul. I paid $36 using my bank card. However, even after a full week, my breads are still marked as “being prepared,” and nothing has been delivered to me....
I placed two separate flour orders through Schär’s official website, and both times the products arrived with the packages burst open. Since the orders were shipped in cardboard boxes, I only noticed the damage after opening the package. I previously emailed photos of the issue, but I never received...
On October 10, 2025, I placed an order through Schär’s official online store as part of their “Buy 1 Get 1 Free” promotion. I ordered 5 packs of gluten-free pasta and paid a total of $22 (Order No: #75861). According to the promotion, I should have received 5 additional packs for free. However, the ...
I bought Schar Curvies Paprika chips at Carrefour on November 26, 2025. The chips' inner package was already open, which means they were made that way. The outer lid was tightly closed, but the protective package inside was open. This let the food go bad, lose its freshness, and have a lot fewer chi...
Because my child is allergic to gluten, buckwheat, eggs, hazelnuts, peanuts, and similar ingredients, we buy Schär bread. Since it’s very expensive in our area, I purchase the breads in bulk from File Market. However, the packaging is very thin, so it seems to let air in, and the bread becomes moldy...
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