My Schär Order Delivered with Moldy Pan Multigrano Bread

My Schär Order Delivered with Moldy Pan Multigrano Bread
My Schär Order Delivered with Moldy Pan Multigrano Bread
My Schär Order Delivered with Moldy Pan Multigrano Bread
My Schär Order Delivered with Moldy Pan Multigrano Bread
Çiğdem
Schar
17

On October 27, 2025, I purchased various products from the Schär Store’s official website with order number 76137. My order was delivered to my address in İzmir on November 4, 2025. When I opened the package, I saw that one of the Pan Multigrano bread packs was completely moldy. This was especially upsetting because I was trying to shop safely for my son, who has celiac disease.

I had previously submitted a complaint regarding the shipping process, and I still haven’t received any response from customer service about this product issue. The other items were fine; only one pack of Pan Multigrano bread arrived moldy.

To resolve this issue, I request that a new replacement pack be sent for the moldy product. I also expect more care regarding the freshness and safety of these items.

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