Refund My Money Back - I Need It!
I purchased a weekly subscription to Scannero.ai through their website from Malaysia, and I was charged RM23.99 on 10/09/2026. After this charge, I wanted to cancel the subscription and request a refund, but I could not access my account, so I was unable to cancel it myself. I then contacted Scannero.ai by email, explaining that I could not access the subscription and asking for a refund of the RM23.99. I also attached a screenshot showing the relevant charge. Their reply stated that the screenshot I provided was not related to them, and they refused to process the refund. I am asking for my RM23.99 to be refunded and for my subscription to be cancelled, as I could not use or manage the service due to lack of access to my account.
