Samsung UE43RU7400 LED TV Display Defect & Exchange Request
I bought a TV 4 years ago from Samsung, and my panel suddenly started acting up. I called Samsung, and they told me I don't have a warranty. It's only been 4 years, and I am not the one who caused this. The guy from Samsung said, "Once in a bad luck, this can happen with our products." How can you say this? So, it is a manufacturing problem, and you want 12,000 ₺? I can get a brand new TV for that price. Are you guys crazy? How can I trust Samsung now? I want my TV panel to be exchanged free of charge. I will also be writing to the CEO of Samsung or even taking this to court.
There is an issue with the panel, I've been using it for 4 years and the company doesn't stand behind their product. They asked for 12,000 TL for a panel, which is outrageous. I will buy a new television because of this. It's not user error, and they explained that such issues rarely happen, saying it just happened to you, how rude :) Look at the state of the huge Samsung company, I wonder which company we can trust. I am considering taking this problem to court, it's a shame.
Dear Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey any information, suggestions, opinions, and solution requests related to our products and services through the contact us section. Sincerely, Samsung Electronics Turkey
They called from Samsung, saying the service needs to come. The service says that photos and videos are sufficient and gives a price of 12,000 TL again. Let's see where this goes.
I called yesterday and got a discounted price, but I do not accept it. The reason is quite simple: even though your authorized service said it was not my fault, how does the fact that my warranty has expired change anything? I have trusted you and bought a product that I will use for many years. I kindly request you to stand behind your product. Look at the situation you have put your customers in; we are writing on complaint forums to find a solution, which is unbelievable. A reassessment was supposed to be done, and I am waiting for the latest update.
They said they could only offer a 40% discount, and even though it wasn't user error, they first said 12,000 TL, and now just because I wrote here, they are saying they will change the panel with a 40% discount, meaning if I pay 7,000 TL, they will change it. You have lost your customer. I will buy a new TV from somewhere else, not from Samsung, but I will also write to BTK, CIMER, and every CEO both domestically and internationally. I will not let this go.
