I purchased my Samsung UE58TU7000 TV 4.5 years ago. Within just 4.5 years, it developed a serious panel failure and display problem; now the TV is completely unusable and won't turn on at all. I've been suffering from this since August 30, 2025. When I contacted Samsung customer service, they clearly stated that the failure was not caused by user error. Despite this, they charged me an exorbitant fee of ₺21,000 for a panel replacement. The product is not under warranty, and there is no extended warranty. However, it is completely unacceptable for such a major malfunction to occur in such a short time and without any user error. The TV should have a much longer lifespan, and it's unbecoming of a brand like Samsung to subject me to such a disadvantage. As a result of these events, I have completely lost all confidence in the brand's quality, and I will never choose Samsung again, nor will I recommend it to anyone. I demand that Samsung cover the cost of the panel replacement, free of charge. Otherwise, I declare that I will exercise all my legal rights.
I purchased my Samsung UE58TU7000 TV about 4.5 years ago from Media Markt Emaar. Despite such a short usage period, the television developed a serious panel failure and display problem. Since August 30, 2025, the TV has been completely unusable — the screen no longer works, and the device will not p...
I'm using a Samsung UE55TU8500U TV, but it has a problem: the screen randomly turns on and off. As a result, I contacted Samsung, and they dispatched a team. The team that arrived, however, stated that the TV had a problem with the panel and that the warranty had expired, offering to replace the pan...
I purchased a Samsung 58TU7000 model television in 2021. Shortly after the warranty period expired, the panel failed without any external damage or misuse. The authorized service center quoted me an outrageous repair cost of ₺17,000. It is completely unacceptable for a television to develop such a s...
I have been using my Samsung 50TU8000 TV for about 3.5 years, and recently it started showing a serious issue: the screen flickers, turns itself on and off repeatedly, and now the television no longer powers up properly. Before contacting service, I did my research and discovered that this is a com...
I purchased my Samsung UE50TU8000U 125 cm TV on February 22, 2021, and before it even completed one year, it developed a panel malfunction. I called the service under warranty, but instead of replacing the product with a new one, they replaced the panel with one imported from abroad. At that time, n...
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