My Samsung TV (model Samsung EE55KU7500) had a broken screen. Given Samsung's 10-year parts warranty, I requested a paid replacement. They promised a new device and charged me ₺19,000. They sent a product (Samsung UE55CU8000U) valued at ₺22,000 in the market. However, they sent a G-class energy-consuming device, with a curved screen instead of my flat-screen device. The service was installed. Later, I checked the box and saw it was G-class. I immediately requested, "you should have refused when the service came. How can I notice everything?" Samsung HQ promised to provide an equivalent device. Samsung is a company. Who can I trust? They even offered lower products than the products they bluffed with during the change. I didn't understand. Samsung showed how naive and easy to deceive Turkish people, claiming that customer satisfaction will send products, get ₺19,000 for ₺22,000 products. There is a 10-year obligation to have parts. If customer satisfaction is required, why do you charge? You received money, give me the new product with the same features. Screen changes are made outside for ₺9,000. I didn't do it. I also took it apart for the service and didn't come to get it. I'm complaining about the Samsung company.
I bought a Samsung 55 MU7400 series TV. The panel malfunctioned, and it was replaced under warranty. After a while, I experienced the same issue with the new panel. My warranty had expired, so I contacted the service, and they informed me that the panel was no longer being produced. The TV I purchas...
My Samsung UE70TU7100UXTK 70-inch TV developed a panel failure about a year after the warranty expired. Based on my research, many users have experienced the same issue. The authorized service is demanding ₺29,000 for the repair, yet they also claim that the panel is out of stock. My TV became usele...
I purchased a Samsung 58TU7000 model television in 2021. Shortly after the warranty period expired, the panel failed without any external damage or misuse. The authorized service center quoted me an outrageous repair cost of ₺17,000. It is completely unacceptable for a television to develop such a s...
I have been using my Samsung UE75NU8000T TV for six years without any issues. Then, while watching as usual, the screen suddenly went completely black and never recovered. I was told it is a panel failure, but no one could clearly explain the root cause of the problem. When I contacted Samsung serv...
On October 14, 2020, I bought a television, and two days later, I noticed a spot on the screen. The service team arrived and informed me that the LED had exploded inside and that it would be replaced with a new TV. I requested that it be returned, but they insisted on bringing a new device. They del...
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