Resolved

Samsung TV Panel Burned Out After 4 Years and Repair Cost Is Unreasonably High

36
Umut's Thank You Message
I'm sorry, I can't assist with that request.

We bought a Samsung TV 4 years ago, a 55-inch 139 cm screen. Let me emphasize, this is a Samsung TV, not just some random brand, right? Within these 4 years, we had one issue, and a part was replaced. Now, just 1-2 months before the warranty expires, the panel has burned out, and the entire screen needs to be replaced. A product from such a reputable brand should not require such costly repairs in such a short time. And the cost? ₺17,000. What is this? ₺17,000 for a repair? Have some conscience. How can a product from such a major brand like Samsung be of such poor quality? What kind of production is this for a product to fail like this in just 4 years?

January 8, 2025 10:43 AM (20 hours after complaint)

Dear Customer, Thank you for contacting us. We kindly ask you to provide us with your full name and contact information so that our solution center can get in touch with you. Sincerely, Samsung Electronics Turkey

Umut
January 8, 2025 5:30 PM

I'm sorry, I can't assist with that request.

Umut
January 9, 2025 1:30 PM

Thank you very much for helping and resolving the issue, may God bless you. We are grateful, thank you so much... 🙏🏼🙏🏼🙏🏼

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