Samsung TU 8000 They Say Screen Problem They Want Money The Screen Is Intact
Hello, I purchased a Samsung TU8000 TV, and after 2 years and 6 months, it started randomly turning on and off. The service team diagnosed the issue as a need to replace the front glass screen, but there's no visible damage. They're asking for payment, but I believe this is a common issue with these TVs according to my online research. Samsung should address and fix this problem. If my issue isn't resolved, I'll escalate to consumer rights. The TV's warranty is still valid.
Dear Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey all kinds of information, suggestions, opinions, and solution requests regarding our products and services through the contact us section and via our call center. Best regards, Samsung Electronics Turkey
