5
Ömer is very satisfied with the result
Resolved

Samsung TV Auto-Power Issue: No Screen Display

Samsung TV Auto-Power Issue: No Screen Display
profile
Ömer
October 31, 2023 9:55 pm
33
Ömer's Thank You Message
“Our Samsung television, which experienced a panel malfunction, was handled by the Samsung solution team, starting with Ms. Pelin and continuing with Ms. Fadime. They did their best to resolve the issue. Throughout this process, they continuously called to provide information and assistance, showing great care and ultimately solving the problem. I would like to thank the Samsung solution team and Ms. Pelin and Ms. Fadime for their help. They upheld the reputation of the Samsung brand. Our confidence in the brand has been restored. Best regards.”

My Samsung TV has been acting strangely, turning on and off on its own with no display on the screen. When I contacted the service, they mentioned a fee because the warranty had expired in June, quoting a repair cost of around 11,000 TL. While researching the UE50TU8000UXTK model, I discovered that this problem appears to be ongoing, affecting a large number of customers, some of whom are covered by warranty and others who are not. In this regard, I intend to contact Consumer Rights. It's a letdown, especially for a brand like Samsung. I'll update this platform if a solution is found. I'm requesting free repair for this television, which appears to have a manufacturing flaw.

November 01, 2023 9:06 am (11 hours after complaint)
Ömer
Ömer
November 01, 2023 11:48 am

No response has been received; I will provide updates regarding the process. I will also provide information about the legal proceedings.

Ömer
Ömer
November 05, 2023 12:38 pm

Nothing was done to help or troubleshoot. I see that the same brand and model, coincidentally, breaks down within the year after the warranty expires, which shows that the company does not stand behind its product. I used to specifically prefer Samsung, but now I specifically avoid the brand. My problem was not resolved.

Ömer
Ömer
November 10, 2023 12:26 pm

Ms. Pelin, you were going to get back to me, but I'm still waiting to hear from you.

Ömer
Ömer
November 13, 2023 3:07 pm

You mentioned that you would help when Ms. Pelin called, but I am still waiting for a response as you have not contacted me.

Ömer
Ömer
December 02, 2023 12:49 am

Our Samsung television, which experienced a panel malfunction, was handled by the Samsung solution team, starting with Ms. Pelin and continuing with Ms. Fadime. They did their best to resolve the issue. Throughout this process, they continuously called to provide information and assistance, showing great care and ultimately solving the problem. I would like to thank the Samsung solution team and Ms. Pelin and Ms. Fadime for their help. They upheld the reputation of the Samsung brand. Our confidence in the brand has been restored. Best regards.

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Similar Complaints

Samsung UE55TU8500U TV Panel Failure, Warranty Denied

profile
Tunç
November 26, 2023 11:54 am
10

Samsung 58TU7000 TV Keeps Turning off and on, No Warranty Support

profile
January 05, 2024 10:33 pm
28
Samsung 58TU7000 TV Keeps Turning off and on, No Warranty Support
1
Salih is completely dissatisfied with the result

Samsung Refused to Assist with Chronic Defect in My UE50TU8000U TV After Warranty

profile
Salih
November 12, 2024 9:29 pm
27
Report a Similar Issue