Hello, I bought a Samsung QE55L TV from Vatan Bilgisayar at Avclar Pelicanmall on September 11, 2022. Now, let me tell you that it's been over 10 months since I bought my phone, and I've talked to six different people at the Samsung service center. Each time, I'm just put off. The robot vacuum that was supposed to come free with the TV is still nowhere to be found. Customers are being lied to by Samsung TR, and I'm sick of it! The people in charge at Samsung TR don't seem to be very organized, and the way they're running the campaign shows that they're not serious about it. I have serious doubts about the company's honesty when it comes to giving out promotions. Samsung should look at how they do business in Turkey again. If they can't do what they say they'll do, they shouldn't run any campaigns at all. No company should take 10 months to keep a promise.
On November 12, 2023, I got two Qe55s90c, one Qe65s90c, and one Qe77s90 television from Mall Of Vatan Bilgisayar. We applied for the campaign on the same day at Vatan Bilgisayar and were given campaign codes on our phones. Later, a sales agent advised us that Samsung customer support would contact u...
I purchased three Samsung VR7700 robot vacuums just three months ago, and I’m already dealing with major issues on two of them. One unit won’t connect to Wi-Fi, and the other has a charging issue—it simply doesn’t charge at all. I brought the vacuum with the Wi-Fi issue to the Samsung service cente...
On February 21, 2025, I purchased a total of four Samsung QE65 model televisions from Media Markt store using two separate invoices. Two of these televisions were promised as a gift along with a campaign package of two cordless upright vacuum cleaners. The products were installed by a Samsung author...
I bought a Samsung robot vacuum, and after just 5–6 cleaning cycles, the brushes already wore out, which is unacceptable for a product under warranty. Since the device was still covered, I reached out to get replacement brushes—even if I had to pay for them myself. What followed was an incredibly f...
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