An earthquake hit Antakya on February 6, 2023, and my Samsung TV, which I had just bought a few days before, broke. I called the Samsung support center to get help with the problem with the panel. After giving me the runaround for about 15 days, they said they couldn't help with the panel fee. I've bought all kinds of electronics from Samsung for years, but their rudeness made me sad. On the other hand, it's great that LG Electronics will fix TVs in the earthquake zone for a small fee, even if they aren't under warranty. I'm glad that Samsung doesn't care(!). I'd like to thank Serkan B*** in particular, who was very kind during the process at the authorized service center in the Akhisar district of Manisa. I wish that Samsung Electronics had been as caring as their service center.
I bought a Samsung TV, but it fell over during the Maraş earthquake, which broke the screen. I talked to customer service three times, twice through WhatsApp and once in person, but they haven't gotten back to me yet. They only said that Gaziantep's service centers aren't working. But we found out l...
First of all, although I have worked as the technical service of another brand for years, I did not think that the service and after-sales service of the 75 inch TV, which I bought from Samsung with admiration, was this bad. Due to the earthquake disaster recently due to residing in Hatay, my Samsun...
While the earthquake was happening in Adyaman, our Samsung LCD TV fell over and broke its screen. When I called Samsung Technical Support to ask for a fix, they told me that since the product was more than 10 years old, they couldn't replace the screen or the TV for a fee. They said that there was n...
My Samsung UE55KU7000UXTK model TV experienced a panel failure after we moved it during the earthquake. On 31.08.2023, we replaced the panel with a 1-year warranty through 'Uğur Elektronik', the authorized Samsung service in Çanakkale, and paid for the repair. However, exactly 1 year and 1 month lat...
After using my Samsung 55AU7000 Crystal 4K uh Smart LED TV for about 3-4 months, the TV fell at home and the screen was damaged due to the earthquake in our country on February 6th. I reported the situation to Samsung customer service, they said they would return, but no response was provided. Then ...
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