Samsung 75 Inch TV Ridiculous Service And Call Center Service

First of all, although I have worked as the technical service of another brand for years, I did not think that the service and after-sales service of the 75 inch TV, which I bought from Samsung with admiration, was this bad. Due to the earthquake disaster recently due to residing in Hatay, my Samsung brand 75 inch TV fell and its panel broke. During the service installation, when I said, "Can these feet carry this TV, it seems like the slightest jolt will fall", they said, "Brother, nothing will happen to it" and they installed the TV. In the first times of the earthquake, when I called the service and wanted to create a record, it was said that we do not have an active service in the region, only the record was taken. Since I perceived it as a discount or change, I said ok. Normally, it had to be taken by cargo to an active service anywhere in Turkey and I was kept waiting for months for a work that was not actually done. When I called recently, before the service even came to my house, they asked me for the photos of the product and gave me a price of 15,000 TL and said that the panel and back cover need to be changed. They did not even examine the product. First of all, there is no user error of the product and when the feet coming out of the body of the product are examined, there is a thin sled on the feet and this sled holds two thin pins attached to the metal inside the body. Only during the shaking, these thin pins eat the thin sled on the plastic foot, the feet come out of the pins, break the back cover and break the TV. it fell to the ground, that is, it did not slip on the ground, the product fell because the foot strength is not enough, what is the fault of the user here, I wonder what the user is guilty of here. As a technical service, I would not recommend anyone who says that when my guaranteed product breaks down, they want easy access to the service and get good service...