Samsung Refused Warranty for Burn-in Issue on My 34 Inch OLED Screen
I have a 34-inch Samsung OLED screen with burn-in and flicker issues. I created a service request, and the service contacted me the next day asking for a video. I sent the same video to Mr. T*** from Samsung's service department. Two days later, we scheduled an appointment, and he came to inspect the screen. He told me that the warranty does not cover OLED burn-in. I did not cause this burn-in, and such an explanation is completely unreasonable. I am writing here to inform you that tomorrow morning I will apply to the Consumer Arbitration Board with the video, screenshots, and my invoice. I hope they won’t cause me further inconvenience.
Dear Customer, Thank you for reaching out. We kindly ask you to provide us with your first and last name and contact information so that our solution center can get in touch with you. Sincerely, Samsung Electronics Turkey
We have been in contact with the service for 3 days, and the result is that I am at fault, according to Samsung's engineers. Apparently, you shouldn't close the warning that appears after using the monitor for 4 hours, even though I closed it once. Well, if you leave it open and go, doesn't it give a warning again? If there is an error in your software, that's not my problem at all, see you in court... I will write all the developments here one by one for everyone to see. In short, Samsung Electronics Turkey has not stood behind the guaranteed product I bought 9 months ago, for now...
