Samsung Crystal UHD 50CU8500 TV Installation Scam

July 22, 2023 8:31 PM27

I bought a Samsung Crystal UHD 50CU8500 TV from Vatan, and when they set it up, they charged me a huge 600 TL for something they called a "wall mount bracket." When I asked why the price was so high, they said it was because it was an original Samsung part. But when I looked on Samsung's website for this kind of accessory, I couldn't find it. I found similar mounts in stores and online for a third of the price. The one I bought cost 180 TL at the store where I bought my TV. Even though the service team said it would cost 200–250 TL, they charged me 600 TL for a wall mount bracket. It's very disappointing that a company with a good name like Samsung would do things like this. I want a refund and want them to prove that the claimed part is real. I feel like I've been tricked by this whole thing. I hope that Samsung figures this out quickly.

July 23, 2023 11:07 AM (14 hours after complaint)

Dear Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey any information, suggestions, opinions, and solution requests related to our products and services through the contact us section or by calling our call center. Sincerely, Samsung Electronics Turkey

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