Samsung AR40F18C0AM/SK Installation Appointment Missed Without Notice

I purchased a Samsung AR40F18C0AM/SK air conditioner via Hepsiburada and on 5 June I submitted an installation request through Samsung’s website as a guest user, choosing 11 June between 09:00–12:00 for the appointment. Because I made the request as a guest, I did not receive any confirmation or notification, so I was unsure whether my request had been registered properly and, for this reason, I submitted the same request multiple times. Afterwards, the system informed me that there were multiple requests under my name and that I could not create a new one. On 11 June, no one called me and no installation team arrived during the scheduled time, and I did not receive any delay or cancellation notice either. I arranged my entire day off according to this appointment and waited at home the whole day for nothing. Around 13:00, when I contacted customer service via the website, I was told that there was no record of any appointment under my name and that a new request would be created. However, when I called customer service by phone, I was told that there were actually three separate records under my name. Receiving completely contradictory information from the same company through different channels is unacceptable and has shaken my trust in the brand. When I contacted the authorized service, I was told that requests submitted through the website are not very meaningful and that appointments are actually scheduled by the service itself. If this is the case, I do not understand the purpose of Samsung’s online appointment system and why customers are directed to a process that is not properly integrated with the service network. Because I work in shifts, I had specifically arranged my limited day off for the installation appointment. Due to Samsung’s disorganized and uncoordinated system and the lack of any notification, my entire day off was wasted, and I have been left with a very negative impression from the very beginning of my experience with the product. I chose Samsung because I trusted the brand, but throughout this process I have not seen the level of professionalism and service quality I expected, and my trust has been seriously damaged. As a result, I request that my air conditioner installation be carried out immediately at a clearly confirmed date and time, that I receive a clear explanation and an apology for the contradictory information and lack of communication, and that I be compensated in a reasonable way for the day I lost due to this disorganized process.