I scheduled an installation appointment for my Samsung air conditioner on July 19th. Today is the 16th day, and they still haven't come for the installation. I've called their customer service multiple times, and they just keep creating a ticket but never get back to me. It's really frustrating to experience such a situation, especially in a place like Tuzla. If this is how they handle their service in a location like Tuzla, I can only imagine what it would be like elsewhere. Please consider looking at other brands before making a decision. You might end up regretting it if you go with Samsung.
I bought an air conditioner from Samsung in Ankara on July 15 and called their customer service at 4447711 to set up a time for installation. They said that someone from the service would get in touch with me, but no one did. I called again, and this time the center in Canakkale said they would look...
I purchased a Samsung air conditioner in Ankara, paying almost double the price of other brands for a quality product that wouldn't cause issues. It was installed, but now, 15-20 days later, the air conditioner isn't blowing cold air. I've called for service, but no one has shown up for two days. I ...
I purchased a brand new 12,000 BTU air conditioner from Samsung, and they promised a one-day installation. Nothing has happened in three days! I've called their call center, but they hang up on me and speak to me as if mocking my situation! They insist that I have no other choice but to wait! My chi...
Although the air conditioner I bought online from Samsung Shop on July 14 was not installed in August and was directed to the authorized service at Eyüp Güzeltepe, when we called the service, I could not reach it even though I waited for 45 minutes many times. This situation, where I could not get a...
Comments