My brand new Samsung air conditioner has turned into a complete nightmare. It took a whopping ten days to install, and I had to beg them numerous times via phone calls and recordings. It started having cooling problems just one day after installation. After 12 days, despite numerous emails and phone calls to Samsung support, they finally sent Maxa Electronics to fix it. The technician claimed that it was an installation mistake and refilled the gas. We inquired if the issue had been resolved, and they assured us that it had. However, the air conditioner continues to fail to cool properly, rendering it ineffective. To make matters worse, reaching the authorized service center is nearly impossible because their phones are always turned off. Samsung has completely disappointed us.
I purchased a brand new 12,000 BTU air conditioner from Samsung, and they promised a one-day installation. Nothing has happened in three days! I've called their call center, but they hang up on me and speak to me as if mocking my situation! They insist that I have no other choice but to wait! My chi...
I purchased a Samsung air conditioner in Ankara, paying almost double the price of other brands for a quality product that wouldn't cause issues. It was installed, but now, 15-20 days later, the air conditioner isn't blowing cold air. I've called for service, but no one has shown up for two days. I ...
I just bought an air conditioner from Samsung, but ever since it got here, it's been a nightmare. Worst of all? When I need help the most, there's no one to help me. No matter how many times I try and how urgently I ask, no one will listen to my problems and address them. This is very frustrating. H...
On July 10, 2023, I purchased a Samsung air conditioner, and on July 13, 2023, I requested installation through the authorized service. However, the Samsung service team repeatedly disconnects my calls after promising to call me back. I'm unable to obtain any information or assistance. If your team ...
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