Samsung 55Q7F TV Qled Screen Issue, Display On-Off Constantly
My Samsung 55Q7F TV encountered a screen malfunction, displaying on-off issues with only sound. The Samsung Balıkesir authorized service charged me a service fee, claiming a screen panel problem requiring a hefty 19,600 TL for replacement. Contradictorily, my uncle's QLED TV, facing a similar malfunction, incurred no charges, with the panel replacement covered free of charge just ten days ago. This discrepancy in treatment contradicts any expected corporate standards. I possess proof of the service receipt confirming the cost-free repair of my uncle's TV. This situation, where one QLED TV's panel issue is rectified without charge while another is quoted a substantial fee, is unacceptable. I've been a loyal Samsung customer, owning another actively-used 55Q80A TV, but this experience has left me deeply disappointed. If my issue isn't resolved promptly, I'm inclined never to purchase a Samsung product again and will discourage others from doing so. This is not a user-induced problem; a TV that served us for 5-6 years has now become worthless, leaving us disillusioned. I expect Samsung to address this issue appropriately, adhering to the standards expected of such a reputable brand.
Dear Valued Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey all kinds of information, suggestions, opinions, and solution requests related to our products and services through the contact us section. Best regards, Samsung Electronics Turkey
My issue has not been resolved in any way; customer service called me and still, as if mocking, offered to fix it for 15,000 TL with a 20% discount. On one hand, there is a panel malfunction that was fixed for free, and on the other hand, they are offering to fix the same panel malfunction for 15,000 TL, even though I have a service receipt. This is absolutely inconsistent and the customer satisfaction is zero, I am saying it clearly. A TV that is supposed to last for 10 years becomes useless in its 6th year, and the company does not stand behind the TV. I do not forgive this, I will neither shop again nor recommend it to anyone around me. You have really done a disservice.
A message just came from Şikayetvar saying that the issue has been resolved and the product has been replaced. Why are we not informed about this? I have not received any response from the Samsung company, and my complaint remains the same; they didn't even make a call.
