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Samsung 50AU8000 TV Panel Burned Out Right After Warranty Expired

48
Süheyl's Thank You Message
The free panel replacement, attentive customer service, and representation of their brand allowed me to evaluate the process positively.

I bought a Samsung 50AU8000 50-inch TV, and just 5-6 months after the warranty expired, the entire panel burned out. I expected a well-known brand like Samsung to offer durability and reliability, but unfortunately, that wasn’t the case. When I reached out to customer service, I hoped for a reasonable solution, but their response was disappointing. They asked for ₺20,000 to replace the panel, which is the same as buying a new TV. It feels like they are pushing customers to buy new products instead of supporting the ones they already sold. What's the point of getting a Samsung TV if it doesn't even last three years!

Süheyl
March 8, 2025 1:30 AM

Süheyl Parlayan [email protected]

March 10, 2025 10:20 AM (4 days after complaint)

Dear customer, We could not reach you because you did not share your contact information. You can reach our live support lines. Sincerely, Samsung Electronics Turkey

Süheyl
March 25, 2025 8:44 AM

The free panel replacement, attentive customer service, and representation of their brand allowed me to evaluate the process positively.

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