After getting Samsung home appliances, I'm dealing with a frustrating situation. The filter and power cable for the hood were nowhere to be found, and the stove's plug was also gone. The store said they would send a service team, but all they could do was make a half-hearted effort. The service said they were out of stock and couldn't give you the filter. They quickly put in what they could and then left. After 10 days, there has been no follow-up, so the appliances are still sitting there collecting dust. When people have tried to get in touch with the service team, they have been ignored. This unfinished installation is making things difficult, and I have to wait for a solution for a long time.
I got this Samsung kitchen hood, but when we tried to install it, we found out it was pretty messed up. Even though I wrote a fancy report and got no help from the service team, customer service still didn't give me a replacement. My problem still isn't fixed, when the installation team showed up, i...
Dear Samsung Team, I purchased a Samsung brand dryer, and I have been waiting for it to be installed since the 28th of this month. The service team calls me and says they will arrive at 11:00 AM — yet no one shows up. Then they claim they will come at 1:00 PM — again, no one shows up. When I try to ...
I bought a brand-new Samsung refrigerator about a month ago. The repairman came, set it up, and left, telling me that it would start cooling in two to three days. But, much to my disappointment, neither the freezer nor the fridge was working. I called the store right away, and they sent the service ...
On August 7th, we had our brand-new Samsung refrigerator installed. We noticed that its contents were melting soon after, so we called the service on August 23rd. When the technician arrived, he stated that the motor was not working properly. They promised to create a replacement request and promise...
My Samsung freezer is not working properly, which is causing a bad smell in the fridge. It has been two days and I still haven't received any service. I've called customer service ten times, but all they do is keep sending me generic urgent emails. They don't know when the service will come, and the...
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