Awful Samsung Customer Services in Turkey

My Samsung freezer is not working properly, which is causing a bad smell in the fridge. It has been two days and I still haven't received any service. I've called customer service ten times, but all they do is keep sending me generic urgent emails. They don't know when the service will come, and they can't even give me the contact information for the service team. They don't even know if the service will come today, and they can't even give an idea of when it might arrive. I've been stuck at home for two days, and all my frozen vegetables and meat have spoiled. I'm never gonna buy Samsung stuff again.