My Samsung-brand air conditioner broke down. Although I requested service, I haven’t received a response for about a week. In short, I contacted customer service and reported the issue. Today, I was informed that since my air conditioner is over 10 years old, no spare parts are available in stock and therefore the service team will not come. Now, I have two questions: Without inspecting the unit and diagnosing the problem, how can you determine which part is needed and that this part is not available in stock? I’ve used this air conditioner for only a few hours a day during just 2–3 months each year over the past 12 years. Are you telling me that after 10 years, the lack of spare parts means I have to throw it away? You are forcing people to buy a new air conditioner just because a spare part—possibly costing only 2–3 thousand liras—is unavailable, despite the current economic conditions. This is unfair.
On 20.08.2024, I bought a Samsung Brand 12,000 BTU AR12TXHQBWKX air conditioner from 5M Migros. They directed me to the service and the service said that it could come to me after 14 days. They made an appointment for 04.09.2024. I brought the air conditioner home and waited for 14 days. At that tim...
The freezer compartment of my 7.5-year-old Samsung refrigerator stopped cooling. The service team came and said there was a gas leak. They took it to the workshop and said four parts needed to be replaced—one would be covered under the 10-year motor warranty, but the other three would cost ₺8,400. A...
I purchased a 12,000 BTU wall-mounted Split Air Conditioner from a Samsung Turkey seller via GittiGidiyor on December 5, 2021. On July 10, 2023, the air conditioner failed, and I contacted customer service for assistance, but no one returned my call. I called again on July 11 to report the lack of r...
I’m beyond frustrated with the Samsung dryer I purchased at the end of 2021. It first broke down in 2023, and despite filing a complaint back then, no real solution was ever offered. Now, as of late May 2025, the dryer has completely stopped functioning—it no longer dries clothes at all. I submitted...
I highly discourage buying Samsung home appliances. My refrigerator, which has a 10-year compressor warranty, is currently having its second compressor replaced. After conducting some online research, it came to my attention that a significant number of individuals have encountered problems with the...
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