For the past three days, my Samsung refrigerator hasn't been cooling at all, even though I've had it for two years. The device has been giving me a 10/e error code, and I quickly told someone about it. A service request was made, but no technician has come to fix the problem in the three days subsequently. The food inside has gone bad in the meantime, and I couldn't even relocate it to another place in time. I thought the response time would be faster, especially because this is an important device in my home. I'm disappointed with how this has been handled. I want the problem to be fixed right away and for me to get some type of recompense or solution for the trouble I've been through.
I purchased a Samsung refrigerator, and it broke down in less than two years, it’s no longer cooling. The service team visited twice, on April 12 and 14, and confirmed that there was a gas leak that couldn’t be repaired. They said a replacement unit would be sent, but we’ve been waiting ever since. ...
I bought a brand-new Samsung refrigerator about a month ago. The repairman came, set it up, and left, telling me that it would start cooling in two to three days. But, much to my disappointment, neither the freezer nor the fridge was working. I called the store right away, and they sent the service ...
Hello, since September 2, 2023, my Samsung RT46K600S8 refrigerator has been cooling at 12-15 degrees. The service initially replaced some parts, but the freezer then failed. The sensors were then replaced, but the cooling issue persisted. The appliance was removed from my home by the service. I requ...
On August 8, 2023, I requested service for my Samsung refrigerator due to a malfunction. The service team determined that repairing the refrigerator was not an option and that it needed to be replaced. We paid the required fee for the replacement, but we haven't received any updates or communication...
On August 7th, we had our brand-new Samsung refrigerator installed. We noticed that its contents were melting soon after, so we called the service on August 23rd. When the technician arrived, he stated that the motor was not working properly. They promised to create a replacement request and promise...
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