Pixel Loss Issue with Samsung 55Q60RAT 55" 4K Ultra HD Smart LED TV

Pixel Loss Issue with Samsung 55Q60RAT 55" 4K Ultra HD Smart LED TV
Pixel Loss Issue with Samsung 55Q60RAT 55" 4K Ultra HD Smart LED TV
Pixel Loss Issue with Samsung 55Q60RAT 55" 4K Ultra HD Smart LED TV
Pixel Loss Issue with Samsung 55Q60RAT 55" 4K Ultra HD Smart LED TV
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Oktay
Samsung
December 2, 2023 12:00 AM53

the Samsung 55Q60RAT 55" 4K Ultra HD Smart LED TV that I bought in September 2019 from Samsung in South Korea as you can see in the attached picture, the screen has been losing pixels, which makes it useless. When I called Samsung's customer service, they told me that the panel needs to be replaced, which will cost 13,950  ₺. I'm sorry, but I can't afford such a big expense, and I don't trust Samsung's quality since the TV is only four years old. I first decided to buy a Samsung QLED TV, I had no idea that such a high-end product would have such major problems in such a short time, let alone cost so much to fix. Because of this, I no longer trust the Samsung brand, which has changed how I like my TV and phone. I'd like Samsung Turkey to help me out by replacing the panel on my TV for free.

Samsung
December 2, 2023 8:57 AM (8 hours after complaint)

Dear Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey any information, suggestions, opinions, and solution requests related to our products and services. Best regards, Samsung Electronics Turkey

Oktay
December 16, 2023 1:27 PM

No matter what I say, even the worst Chinese company would provide better service. They took the TV to the service center, and when it came back, the back cover of the TV was broken and glued. When I asked the personnel who delivered it, they said they didn't know. When I called the authorized service center, the staff there said that the back cover was very fragile and broke while they were disassembling the TV, and they glued it. They said they would replace it if a spare cover arrived. If I hadn't noticed and asked, none of them would have told me. Shame on your service understanding. The authorized service employees who brought the TV to my home couldn't get it to work, so they took it back to the service center. Such amateurish behavior is unacceptable and doesn't suit you. I am not paying for the TV you broke in any way; I want my original 55-inch TV back. Do whatever you want with the broken TV!

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Samsung 50q60t 50” TV Panel Failure And Continuous Turning On And Off Problem

Aslı
Samsung
November 17, 2023 3:39 PM57

"The Samsung brand 50q60t 50” 127 cm screen satellite receiver 4K Ultra HD Smart QLED model TV that I purchased on 08.10.2021 developed a panel malfunction 6 months after the warranty period ended. The TV does not turn on at all; it makes a sound for 2-3 seconds, but there is no picture, and it keeps turning on and off by itself. There is no issue with the electrical connection, and it has not been exposed to liquid or any physical impact. I reported the issue and waited for the Samsung service to come. The Samsung service stated that the panel was burnt, that this was not a user error, and that it was a manufacturing defect from Samsung. They said the panel needed to be replaced and that it would be at a cost since the warranty had expired 6 months ago. They said they could replace the panel for a fee of 17,950 TL and left. I bought the TV 2 years and 6 months ago for 6,000 TL. There is no guarantee that replacing the panel won't result in the same issue. Moreover, it was mentioned that panel burnouts are common in the 50q60t series. It is extremely alarming that a brand as reliable as Samsung would charge such a horrendous amount of 17,950 TL to replace the panel for a TV that broke down after 2 years and 6 months and is not under warranty. If I had known I would experience this situation, I would never have chosen a Samsung TV. I hope they will carry out the panel replacement free of charge. My expectation from Samsung is that, as a company that fits the brand's image and instills confidence, they should perform the replacement free of charge. Asking for 17,950 TL for an issue that is not a user error but a manufacturing defect in this Samsung TV series frankly leads to distrust in the brand and is disgraceful. I have been truly victimized. I urgently want my TV to be repaired free of charge."

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