My Samsung No Frost Fridge Arrived Defective and No One Has Resolved It Since March

I purchased a Samsung No Frost refrigerator on March 25, 2025, and just three days later, on March 28, the authorized service team opened the package for installation—only to discover that the fridge was defective right out of the box. Since it was right before Ramadan Bayram, I patiently waited, expecting Samsung to resolve the issue after the holiday.

Unfortunately, even after multiple phone calls, nothing has been resolved. On April 7, I followed up again and was told I would definitely receive a call back that day—but, once again, no one contacted me. The product is defective, and the customer support experience has been incredibly frustrating.

Samsung, is your solution to push us toward canceling the entire purchase? If there’s anyone at the company who truly cares about customer satisfaction, I urge you to take immediate action. I expect either a full replacement or a refund—this issue must be resolved now.