I purchased a Samsung No Frost refrigerator on March 25, 2025, and just three days later, on March 28, the authorized service team opened the package for installation—only to discover that the fridge was defective right out of the box. Since it was right before Ramadan Bayram, I patiently waited, expecting Samsung to resolve the issue after the holiday.
Unfortunately, even after multiple phone calls, nothing has been resolved. On April 7, I followed up again and was told I would definitely receive a call back that day—but, once again, no one contacted me. The product is defective, and the customer support experience has been incredibly frustrating.
Samsung, is your solution to push us toward canceling the entire purchase? If there’s anyone at the company who truly cares about customer satisfaction, I urge you to take immediate action. I expect either a full replacement or a refund—this issue must be resolved now.
My Samsung refrigerator (Order No: TR250919-14887913), which was delivered to my address on September 9, 2025, had its carton edges opened due to friction while being carried inside the building. The corners of the box were torn, and there were dents and scuff marks on those areas. After receiving t...
On August 8, 2023, I requested service for my Samsung refrigerator due to a malfunction. The service team determined that repairing the refrigerator was not an option and that it needed to be replaced. We paid the required fee for the replacement, but we haven't received any updates or communication...
On August 27, 2024, I purchased a brand-new Samsung RT47CG6636WWTR refrigerator from the Samsung store in Maltepe Park, İstanbul. Despite being brand new, the refrigerator has never cooled properly since the day I brought it home. For weeks now, I have been unable to store my food inside and have be...
I bought a brand-new Samsung refrigerator about a month ago. The repairman came, set it up, and left, telling me that it would start cooling in two to three days. But, much to my disappointment, neither the freezer nor the fridge was working. I called the store right away, and they sent the service ...
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