I'm about to file a second complaint against Samsung, which I never thought I'd have to do. We're in the process of replacing our TV, and on August 19, 2023, I started the process and paid the required fee. Despite being told that the new TV would be delivered within 20 days, I have yet to complete this process. I've called the call center several times and contacted authorized dealers with no success. Believe me, I deeply regret choosing Samsung and purchasing the majority of my home appliances from them. I respectfully request that Samsung resolve this issue as soon as possible in a manner commensurate with the company's reputation and alleviate my frustration.
I previously filed a complaint regarding a malfunction in my Samsung refrigerator on September 13, 2023. Unfortunately, the same error occurred twice more after that incident. On December 13, 2023, I initiated another service request due to the recurring issue. The service representative, who arrive...
After receiving my new Samsung TV in December 2022, I noticed that it was missing some parts, as documented in the accompanying service report. I contacted customer support and detailed the problem, but it's been more than a month and I still don't have a replacement TV. I can't believe Samsung woul...
On August 18, 2023, I purchased a set of home appliances from Samsung, including a TV, refrigerator, washing machine, and dishwasher. Upon unpacking the refrigerator, I immediately noticed paint stains on the side and peeling in two different places on the front cover. Consequently, I decided not to...
My 55-inch Samsung TV, which I purchased from an authorized dealer in November 2020, recently developed a major problem. Despite being installed in August 2021, the TV experienced panel failure and memory errors. After contacting Samsung's own breakdown employee, I learned that this is a common prob...
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