On October 11, 2025, I purchased a brand-new Samsung Galaxy A16 (256GB) from a Turkcell store in Kayseri. However, from the very first day, I noticed a disturbing vibration in the back panel whenever I watch videos or play any type of audio content. The vibration is quite noticeable and makes using the phone uncomfortable. My previous phone was also a Samsung, and I never experienced anything like this before.
When I reported the issue to the store, they told me that it was “normal” and didn’t take any further action. I also tried several troubleshooting methods, including factory reset and software updates, but none of them resolved the problem. My phone is still under warranty, and I have the purchase invoice.
I did not expect to face such a defect on a brand-new device. I am requesting that my issue be resolved immediately by replacing the phone or issuing a full refund. This situation has been very disappointing, and I expect Samsung to stand behind its product.
About 16 days ago, I purchased a Samsung Galaxy A36 5G from the MediaMarkt Orion2 store in Çorlu, Tekirdağ. Since the day I bought it, I’ve been dealing with a serious overheating problem. No matter what I use the phone for—whether simple browsing, regular apps, or general usage—it heats up excessiv...
I have been using my Samsung A06 smartphone for about two months, and since the very beginning, I’ve been experiencing serious touchscreen issues. I purchased the phone in cash from an authorized retailer, and I have both the invoice and warranty certificate. While using the device, the touchscreen ...
I sent my Samsung Galaxy Z Flip 5 to the authorized Samsung service center in Ankara on the 22nd after the screen stopped working — despite no drops, impact, or liquid damage. When I first bought the phone, I noticed a slight creaking noise when folding the screen for the first month or two, but I d...
I purchased my Samsung S24 from Evkur in February, and although the phone is still under warranty, I have been experiencing serious problems for the past three weeks. The screen overheats excessively, especially while watching videos on Instagram, and in many cases the videos fail to play. In addit...
I purchased my Samsung Galaxy Z Flip 6 on April 22, 2026, and after only six months of use, a visible crease line appeared across the center of the screen due to its foldable design. This issue has persisted for about two weeks now. I took the device, along with my invoice and warranty documents, to...
Comments