I purchased my Samsung Galaxy S24 Plus from Hepsiburada, and since the day I bought it, I’ve been experiencing issues with the front camera. Especially in low-light conditions, photos show noticeable distortions and appear unnaturally processed, almost as if they were generated by AI rather than captured naturally. Additionally, close-up photos show small dotted marks across the image.
I’ve tried adjusting the camera settings several times, but nothing has improved. My device is still under warranty for another year and a half, and I haven’t yet contacted Samsung customer service or any authorized service center. These issues occur mainly in specific lighting conditions and during close-up shots.
I purchased the device through Hepsiburada (Order No: 455 792 144 1) and paid ₺38,698. I expect Samsung to either repair the device, provide technical support, or, if necessary, replace it. I kindly request that my issue be resolved as soon as possible.
I purchased my Samsung Galaxy S24 Plus about six months ago from Hepsiburada. Since I started using the device, I’ve been experiencing severe overheating and rapid battery drain, especially while playing games or browsing the internet. These issues have been happening continuously for the past few m...
I purchased a Samsung S24 Ultra through Hepsiburada, and from the very first day, I noticed an unusual issue with the phone’s frame. Despite always using the device with a protective case, point-like discoloration and peeling began appearing on the titanium frame. Initially, I thought it might just ...
For the past day, I’ve been experiencing a crackling noise only in the videos I record with my Samsung Galaxy S24’s camera. I do not hear this issue when watching videos on YouTube, Instagram, or other platforms—the problem occurs exclusively in videos recorded using my phone’s camera. I haven’t tri...
I purchased my Samsung S24 from Evkur in February, and although the phone is still under warranty, I have been experiencing serious problems for the past three weeks. The screen overheats excessively, especially while watching videos on Instagram, and in many cases the videos fail to play. In addit...
I purchased my Samsung Galaxy S23 Ultra 512 GB from Hepsiburada, and it is still under warranty. Recently, the battery started to swell, which caused the back cover to detach from the device. This is the first time I have experienced such an issue, and I haven’t previously contacted any technical se...
Comments