Samsonite Refuses to Refund My Bag With Defective Zipper After Just Two Uses
The bag I purchased from Samsonite for ₺7,500 is having zipper issues, and it’s of lower quality than even a market bag. I contacted the store, and it’s only been a week since I bought the product. On the second use, I noticed the zipper issue. They told me, "We can’t exchange or refund a used product, but we can repair it." They also said I would have to wait 30 business days for the repair. This means you are not standing behind your product. I will file a complaint with the Consumer Arbitration Board and will pursue my rights to the fullest. This poor quality needs to end immediately, and I am requesting a refund for the product. I do not deserve to use a bag that needs repairs. The zipper stitching is clearly defective, and I shouldn’t have to use a poor-quality product by having it repaired.
Dear Hacer S., I shared our solution proposal(s) regarding your complaint about the Samsonite Bag Zipper Issue and Customer Service Experience with you during our phone call. At Samsonite, we highly value feedback processes. By filling out the customer satisfaction survey we sent you, you can help us evaluate our resolution process and improve our service quality. Thank you for trusting us and collaborating with us during the resolution process. Samsonite
Are you valuing me by saying that a 2-day-old bag can be repaired? I am telling you that I just bought it and it's not user error; the fault is clearly visible in the videos and pictures. Do you accept returns when the fault is on your side? You still say repair. Those who want to buy a defective, low-quality product, go ahead... It's a shame.
