I wanted to express my frustration with the state of my Samsonite bag. It has completely deteriorated, even though it's supposed to be a long-lasting product from a reputable brand. When I went up to the store manager where I bought it, they didn't seem to care about helping me at all. I was informed that no action could be taken due to the product's age. I wasn't anticipating a refund or repair, but I just wanted to point out that Samsonite doesn't quite live up to its reputation for reliability. The brand didn't even support its own product. Yeah, the bag is pretty old, but it's not like it got messed up from being used too much. It just kinda fell apart from not being used enough. Consider carefully before shelling out thousands of lira on a brand that fails to deliver on its promise. I'll keep on posting about my experience on social media.
I purchased a Samsonite shoulder bag from the Hilltown store. I did not use the bag at all during the winter and only started using it this summer. However, about one month ago, I noticed that the strap began to peel and the leather started to flake off. Yesterday, I took the bag to the IstinyePark...
The bag I purchased from Samsonite for ₺7,500 is having zipper issues, and it’s of lower quality than even a market bag. I contacted the store, and it’s only been a week since I bought the product. On the second use, I noticed the zipper issue. They told me, "We can’t exchange or refund a used produ...
About one year ago, I purchased a Samsonite Move Black Backpack from the Desa Izmir Agora store. Around four months ago, the bag developed a defect in the inner stitching, which began to unravel. Since my bag is still under warranty, I contacted the Samsonite store in Istanbul Akmerkez and sent it i...
Dear Samsonite Customer Service, I would like to share with you a serious disappointment I have experienced with a product I purchased from Samsonite a brand that has been a symbol of quality and trust in my family for generations. Before 2019, I purchased a Paradiver model backpack, which I was ver...
Dear Samsonite Representative, I am writing to express my dissatisfaction with a laptop bag I purchased from your store at Istanbul Optimum Mall (DESA). The leather on the handle and edges of the bag has started to wear and deteriorate within the warranty period. I returned the product to the store ...
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