Samsonite Suitcase Has Repeated Handle Failure

Mehmet
Samsonite
10

I purchased my Samsonite suitcase approximately one year ago from your Ankara Esenboğa location. The telescopic handle has broken twice before, and each time the suitcase was sent to service and repaired. Despite this, the same handle has broken again today, following another occurrence of the same problem last month.

Because the product has a recurring defect, I specifically requested a replacement, but the company only offered another repair and repeatedly refused to assist me with a replacement. I am currently abroad and have had to carry this large suitcase by hand, which has caused significant inconvenience during my trip.

Since this suitcase continues to fail in the exact same area, I request that the product be replaced rather than repaired again and that the inconvenience I have experienced be resolved as soon as possible.

Mehmet
October 8 4:24 PM

The retractable handle of my suitcase broke three times within a year and was repaired each time. However, the same issue resurfaced the last time, and the brand gave no response to my request for a replacement. Since I am currently abroad, I had to carry the repaired suitcase, which caused a great inconvenience during my travel. The brand's lack of communication and irresponsibility disappointed me.

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