The handle of my Samsonite suitcase broke during travel. I delivered the product to the Samsonite service center at Buyaka. The service team suggested a replacement, but even though the current sales price of the same suitcase is ₺15,000, they only offered me ₺3,000 toward the exchange. I did not accept this offer.
I am requesting that my suitcase be replaced with a new one free of charge. My invoice and customer details are available in the service record under my name, S**** K**, and my contact number is 0532*****95. I also expect this issue to be resolved so that such a problem does not happen again and my grievance is addressed.
In 2016, I purchased a Samsonite suitcase in the United States, which came with a 10-year international warranty. About 15 days ago, I submitted it for service at the Desa Vadi Istanbul Mall branch (tracking number: 250609) because both the wheels and handle broke. I requested a repair under warrant...
About 3–4 years ago, I received a Samsonite cabin-size suitcase as a gift. During a trip about 3 months ago, one of its wheels fell off. I reported the issue to the Samsonite store at Ankara 365 Mall and delivered the suitcase to them about 1–2 months ago. The store staff told me they would contact ...
About one month ago, I brought my American Tourister suitcase to the Samsonite store in İzmir İstinyePark because the pull handle mechanism was broken. Even though the product was not under warranty, I agreed to have it repaired at my own expense and left the suitcase with the store. At that time, I...
In June 2016, I bought a Samsonite suitcase with a 10-year warranty. I used this suitcase only about 5–6 times, and after it had been standing in the wardrobe for a while, I noticed that the handles had crumbled and become damaged on their own, without any impact or misuse. Because of this, in June ...
On May 11, 2025, I purchased a Samsonite D’Lite Spinner (Midnight Blue, SKU: 2010049064004 SKG6-305) from the Akmerkez Samsonite store. This suitcase was advertised with a 5-year warranty and I paid ₺14,140.75 at purchase (current price: ₺16,190). During my very first trip, the suitcase tore at the...
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