We purchased a Western Mediterranean tour on the Royal Caribbean Enchantment of the Seas. While booking, the Yunan Islands were recommended, and we were told it was a highly popular tour that sells out quickly. However, 20 days later, we were informed that if we didn’t purchase our own flight tickets, we wouldn’t be allowed to join the tour.
We requested a refund immediately and had to call every day for 15 days before finally receiving our money after speaking with a manager. Due to this delay, our credit card remained blocked, preventing us from booking another tour. As a result, many tours we were interested in sold out, and our annual leave was wasted. Additionally, the value of our refund decreased significantly during this period. The process was exhausting, with constant calls and follow-ups.
We feel completely let down by Royal Caribbean and demand they improve their refund process to avoid similar inconveniences for future customers.
From May 12-19, 2024, my group of six joined Royal Caribbean’s Oasis of the Seas Western Mediterranean Cruise, booked via Setur. We were promised Turkish-speaking tour guides for the land tours, which we purchased for €350 per person (a discounted rate for full tour participation). Unfortunately, th...
From May 12-19, 2024, my spouse and I enjoyed a cruise aboard Royal Caribbean’s Oasis of the Seas, visiting Spain and Italy. While the ship and itinerary were excellent, the private land tours we paid €700 for fell far short of expectations. The guide was unprofessional, inattentive, and unqualified...
I contacted Royal Caribbean Türkiye customer service at 0216 359 82 22 regarding a concern about my paid trip and was met with a rude and dismissive attitude from a representative named B****. Instead of receiving assistance, I encountered disrespectful and unprofessional behavior, which I find comp...
From April 7-14, 2024, I joined Royal Caribbean’s Oasis of the Seas Eastern Caribbean cruise. While most of the experience was delightful, the final days were ruined by a shocking issue. I purchased a bag for $2,750 as a gift for my spouse, only to realize it was used. When I tried to return it with...
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