In October, I purchased Royal Canin British Shorthair cat food. The batch number of the product is S23601A. When I first opened the bag, I did not notice that the food was moldy. Since my cat consumed the food, she was poisoned and passed away shortly afterward. We are deeply heartbroken by this tragic loss.
After the incident, I contacted both Royal Canin and the pet shop from which I purchased the product. They told me the food came directly from the factory and that they would look into the issue, but I have not received any update since. I also requested the invoice, yet it has still not been provided. I purchased the food with my credit card for $35 USD.
I request that Royal Canin and the seller cover all veterinary expenses related to my cat’s death, provide an official explanation regarding this incident, and increase quality control measures to ensure this never happens again. I sincerely hope that no other pet owner has to experience the same devastating loss that we did.
In October 2025, I purchased a 2 kg bag of Royal Canin Adult British Shorthair Health Nutrition cat food from Ambarlı Petshop for $43.00. The batch number of the product is S23601A. Unfortunately, after feeding this product to my cat, she became seriously ill and was diagnosed with food poisoning b...
On December 27, I ordered Royal Canin British Shorthair cat food directly from the official website. However, the product I received appears to be fake. The smell, color, and texture are completely different from the food I previously purchased, which I have always sourced from a trusted veterinaria...
On September 29, 2024, I ordered a 10 kg bag of Royal Canin Sterilised cat food from Epttavm. When it arrived, I noticed the food pieces were smaller than usual, though my cat initially ate it. However, by the third day, my cat completely stopped eating and showed severe health issues. After a vet v...
On September 25, 2025, I placed an order through royalcanin.com for Royal Canin Sterilised 37 Cat Food (Order No: 190283502308). After receiving the product, I compared it with the same product purchased directly from my veterinarian and noticed several differences. In particular, the packaging and ...
I purchased Royal Canin Adult cat food three months ago based on my veterinarian’s recommendation, believing it was one of the best options available. I’ve always wanted to provide my cat with the highest-quality nutrition, and considering the price—three to four times more expensive than other bran...
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