On November 11, I purchased a 15 kg bag of Royal Canin Sterilized 37 dry food. Seller was extremely attentive and meticulous at every stage of the purchase, including invoicing and order tracking. For this reason, I believe the issue is not with the seller but with Royal Canin’s packaging practices.
When the product arrived, I noticed major differences between the packaging I received and the packaging I previously knew as original. The top of the bag was not sealed in the usual way, like a classic heat-sealed doypack. Instead, it had a stitched (sewn) top, and the inner surface of the bag had a papery, double-layered texture. This made me seriously question whether the product was in its original packaging or repackaged later. The stitched top also raised concerns about air exposure, and I believe premium pet food should not be treated like a basic feed sack.
Because of these concerns, I contacted Royal Canin directly. They stated that the product was original; however, I do not believe a verbal statement alone is sufficient—especially when there is a clear, visible difference in packaging. When I checked the same product on Amazon, I saw the original-style sealed packaging: a fully heat-sealed, closed top, exactly as I’m familiar with. This further strengthened my suspicion that the stitched-top, papery-lined packaging I received is nonstandard. Because of this, I returned the product to the seller.
I request a clear, written explanation from Royal Canin regarding the reason for this different packaging type, through which channel this product was packaged, and what concrete evidence confirms its authenticity. Large pet food bags with stitched tops and papery inner layers should at minimum be classified as “open-bag” products and sold transparently without misleading the customer. Otherwise, it creates a significant trust issue. I expect a more transparent, verifiable, and standardized approach to packaging.
Two days ago, I ordered a 15 kg bag of sterilized cat food directly from the official Royal Canin website. The package arrived well-packed in a box, but when I opened it, I found that the bag was already cut open, sewn shut with thread, and taped over. How does Royal Canin explain this? Is the comp...
On September 25, 2025, I placed an order through royalcanin.com for Royal Canin Sterilised 37 Cat Food (Order No: 190283502308). After receiving the product, I compared it with the same product purchased directly from my veterinarian and noticed several differences. In particular, the packaging and ...
We have been using Royal Canin's veterinary product, Hepatic dog food, for a duration of 3 years. Typically, regular 15-kilogram bags of dog food are equipped with a convenient Velcro strip or resealable zipper at the top for easy sealing. However, even though this product weighs 6 kilograms, it is ...
I purchased a 15kg bag of Royal Canin Sterilized Cat Food, trusting the brand for my cats' health despite its high price. However, I was horrified to discover an unidentified object inside the food. This is unacceptable for a premium pet food product meant to ensure the well-being of our pets. My p...
I recently purchased Royal Canin Sterilised 10kg cat food, but when I opened the bag, I immediately noticed that the color and smell were different from the original product. I have been feeding my cats Royal Canin for 10 years, and they have never reacted this way. They wouldn’t even touch this foo...
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