I placed an order for 16 items through the Rossmann app on 13.09.2024 (Order No: RSO100777068). After waiting about 10 days, my order finally arrived, but 5 items were missing. I’ve reached out to customer service 4 times, and there’s been no response. Neither have they sent the missing products nor issued a refund. This complete lack of communication is unacceptable. If I don’t receive a response or resolution within 3 days, I will file a complaint with Consumer Rights. Rossmann, it feels like you’re mocking your customers. I expect the missing items to be sent or my money refunded immediately!
I placed an order with Rossmann on 06.10.2024 (order number RSO100811046) but decided to return the items before they even arrived at my home. Despite promptly initiating the return process, it is now 05.11.2024, and I still haven’t received my refund. This level of inefficiency is unacceptable. Ho...
I ordered something from the Rossmann website on September 9, 2024, and as of today, September 16, 2024, my items are still showing as "collected." I placed my order, and it said it would ship in 3 business days, but that hasn't happened yet. On top of everything, I won’t be at the place when the de...
On November 6, I placed an order on Rossmann consisting of 22 items totaling 5,491.01 ₺. When the package arrived on November 11, it contained only 3 packs of toilet paper—19 items were missing. My order number is rso101446998. The shipping label on the box said “1/1,” which means it was my only pac...
I placed an order on Rossmann’s website on October 18, 2024, with the understanding that delivery would occur within 1-4 days, as stated. On October 28, I called their customer service (0800 261 7766) to inquire about the delay, and a record was created, yet no update followed. I called again on Nov...
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