I placed an order on Rossmann’s website on October 18, 2024, with the understanding that delivery would occur within 1-4 days, as stated. On October 28, I called their customer service (0800 261 7766) to inquire about the delay, and a record was created, yet no update followed. I called again on November 1, was told another record was made, and that they would contact me — but I still received no response. Today, November 5, my order status remains “preparing.”
While I understand delays may occur due to high demand, this has now been over three weeks for a basic shampoo order. I do not want to cancel since I purchased it on discount. I am requesting Rossmann to resolve this promptly and ensure my order is shipped without further delay.
I placed an order on Rossmann's website on October 18, and my products still haven't been shipped. Despite calling customer service three times, no one got back to me. I was contacted by Rossmann regarding my complaint number #30566170, and Ms. Nurdan forwarded it again with an "urgent" note, but my package still hasn't been sent. I can't cancel either, because Rossmann doesn't allow cancellations after the first 60 minutes. The last thing customer service told me was that I could return it by not accepting the package at the door, but since it hasn't been shipped yet, I can't do that either. Including the 39.90 shipping fee, my 872.90 Turkish lira has essentially been taken. I urgently request a refund of this amount; you can keep the products.
I ordered something from the Rossmann website on September 9, 2024, and as of today, September 16, 2024, my items are still showing as "collected." I placed my order, and it said it would ship in 3 business days, but that hasn't happened yet. On top of everything, I won’t be at the place when the de...
I placed an order with Rossmann on 06.10.2024 (order number RSO100811046) but decided to return the items before they even arrived at my home. Despite promptly initiating the return process, it is now 05.11.2024, and I still haven’t received my refund. This level of inefficiency is unacceptable. Ho...
I placed an order for Yves Rocher shampoos on October 4, 2024, but as of October 18, I still haven’t received them. The shipping company reported that the products were damaged in transit, yet no replacement products have been sent to me. Yves Rocher customer service claims that the courier attempte...
I created an account on Rossmann and placed an order, but I accidentally entered the wrong email address during registration. Now I am completely unable to access my order details or track its status. I immediately called customer service, expecting a quick resolution, but was told—without any urgen...
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