On March 1, 2024, I ordered a package worth ₺530 through the Gratis app, which had 16 items in it. On March 8, 2024, I gave customer service a ring to ask about why my order was taking so long to get ready, even though it had been quite a while. I was told there's a delay because of discounts, but they guaranteed it would be ready soon. But on March 9, 2024, when I looked at my order status, I saw that it had apparently made it to the store and was picked up by someone, with two items set for return. I reached out to the representative right away but did not get a satisfactory explanation. After that, a store employee reached out to me once more but still didn't provide a satisfactory answer. I didn't get any notification confirming delivery to the store or to the recipient, and it seems like deliveries are made without checking the recipient. This was my initial order using the Gratis app, and I faced a significant inconvenience. I'm posting this here to let others know before taking legal action in the Consumer Rights Court. As a law student, I want to make it clear that I will take legal action through all available means. I want my products delivered quickly.
The order I placed from Gratis on August 24th still hasn't arrived and is stuck at the "received" stage. Despite calling customer service multiple times, they keep stalling by saying "There's a delay, it will be sent shortly." I was supposed to have it in hand this week. I don’t want to return the p...
I placed my order PR24086084 with Gratis 6 days ago and chose the in-store pickup option. However, my order is still marked as “order received” and has not been prepared. I specifically selected store pickup for faster processing, yet no progress has been made. Previously, I also experienced issues ...
I placed an order from Gratis on December 30, 2024, and initially, my order was kept waiting for 5 days. After filing a complaint, it moved to the preparation stage, but it is still stuck at stage 2. My order was supposed to be delivered by Tuesday or Wednesday this week at the latest, yet it has no...
On August 27, 2025, I ordered four lipsticks from Gratis’s online store (Order No: PR23980456). The total amount of my order was ₺326, and I selected their branch on Gazi Street in Giresun Merkez as the delivery address. However, even after five days, my order still shows as “Order Received” and has...
I placed an order worth ₺27,716 on October 7, 2024, and received it on October 10, 2024. The next day, I returned the items via the designated shipping company. One item was missing from my order, and after months of struggling, they finally refunded that item. However, it is now February 10, 2025,...
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