Delayed Refund from Rossmann Online Order
I bought something from Rossmann online on October 3rd. I started the return process before the products even came. It's October 17th today, and I still haven't received the refund in my account. I wouldn't recommend buying things online from Rossmann because they're causing problems for customers. It's really annoying when you have to wait a long time for your refund, especially after you've already sent back the stuff. Companies like Rossmann have to make sure they provide good customer service that is on time and efficient in order to keep customers happy and trusting.
Hello, My name is Berrin, and I will be assisting you in the process of resolving your complaint. First of all, thank you for sharing the issue you experienced with us. We will conduct the necessary checks and get back to you as soon as possible through your contact information. We would like to inform you that you can always share your experiences with Rossmann. Best regards.
Hello Ms. Nuray, We hope that we have completed and resolved your process regarding the matter discussed during our meeting on 18.10.2023. We would like to mention that you can always share your experiences with Rossmann. Best regards.
No, it has not been resolved yet. I cannot say it has been resolved until I see the refund amount in the bank. A professional procedure has not been followed in the refund process since October 3rd. I called Customer Relations multiple times, and you did not take care of it. When I wrote my complaint on this portal, you called immediately. Customer satisfaction with their shopping is important to you, but what is truly important is the essence of brand value. In my eyes, Rossmann has lost its brand value.
