I purchased the Roborock Dyad Wet & Dry Vacuum about nine months ago, expecting a reliable product. However, within just two months of use, the device began showing error messages. I returned it to Media Markt, who then sent it to the authorized service center for inspection. The service center concluded that water had leaked into the vacuum’s fan, causing rust, and classified it as a user error. They charged ₺6500 for the repair, which I find unfair, as I believe this is a design flaw, not user negligence. This experience has eroded my trust in Roborock, and I am now considering filing a formal complaint with the Consumer Arbitration Board. I also intend to inform others about my experience with this product and brand.
I purchased the Roborock S8 from MediaMarkt, expecting a quality product backed by a proper warranty. But just 4 months after purchase, the water tank started leaking for no apparent reason. I didn’t misuse the product—it was cleaned and maintained exactly as instructed. I returned it to MediaMarkt...
About 9 months ago, I purchased a Roborock Q7 Max robot vacuum from a tech store. Two months ago, I noticed that the wet mop feature stopped working. I sent it to the authorized service center under warranty, requesting either a repair or a replacement. However, the service center claimed the issue ...
I purchased the Roborock Qrevo Pro robot vacuum from Vatan Bilgisayar, and from the very first use, it has been leaking water from the dock. Because of this constant leakage, the device cannot perform its mopping function at all. Every time I attempt to run it, water floods the floor, leaving my hom...
I purchased my Roborock 9 robot vacuum cleaner about 3–4 months ago, and it is still under warranty. I sent it to the service center because a small part broke while it was climbing onto a carpet. The rest of the device was perfectly fine—only that part was damaged. However, the service center claim...
I sent my Roborock robot vacuum, still under warranty, to the service center for a water tank replacement and routine maintenance. To my surprise, they quoted a repair cost of ₺15,000! This makes me question the purpose of having a warranty at all. I expected better from Roborock, a brand I trusted...
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