My Roborock S7 has been showing a persistent LIDAR ERROR, rendering it inoperable. Despite the fact that the device is only 21 months old, the so-called Roborock Authorized Service Center in Turkey "denied my request for repair." I'm perplexed by the lack of support for a reputable brand like Roborock when it's most needed. The LIDAR unit appears to be operating normally, but the persistent error message suggests a faulty unit. This ordeal has left me frustrated and in search of solutions. Why would a company sell a high-quality brand like Roborock and then fail to support it when problems arise? As my once-reliable Roborock S7 remains out of commission, I'm eager for a resolution and some clarity in this perplexing situation.
I bought a Roborock S7 robot vacuum from Teknosa, and the warranty is still valid. The lidar sensor, on the other hand, failed. I forwarded it to the service center via Teknosa. The service center, to my surprise, demanded 1500 TL for the repair, claiming that a component had short-circuited. This p...
I bought the Roborock S7 robot vacuum exactly one year ago, and I deeply regret it now. For the past month, I’ve been stuck in a nightmare of constant issues and zero support. The device has already been sent to a technician twice because I couldn’t even reach the official service center. So far, I’...
I purchased a Roborock H7 (H7M1A) and had been using it for just 3 months when it started randomly stopping and restarting even though the battery was charged. I sent it to the authorized service center, and they came back with a ₺6,000 repair bill, saying it wasn’t covered under warranty. When I as...
My experience with Hepsiburada has been nothing short of a nightmare. My Roborock S7 Pro Ultra robot vacuum continues to malfunction after only 3-4 months of ownership. They're now asking for 18,000 TL to repair it. I paid 27,000 TL for the robot vacuum, and I can get a new one for 25,000 TL online....
I purchased the Roborock S8 around 6 months ago, and for the past 10 days, I’ve been dealing with an infuriating issue—water leakage. At first, it was just some minor dripping, but now the device completely drains the water tank on its own. I’ve tried reaching Roborock customer service for days with...
Comments