I bought a Roborock S7 robot vacuum from Teknosa, and the warranty is still valid. The lidar sensor, on the other hand, failed. I forwarded it to the service center via Teknosa. The service center, to my surprise, demanded 1500 TL for the repair, claiming that a component had short-circuited. This product is always plugged in and has never had a power outage, so how could it short-circuit? I contacted Teknosa in the hopes of finding a solution, but they said there was nothing they could do. It's disappointing that a large corporation like Teknosa will not stand behind the products it sells. I'm left feeling frustrated and let down. This experience has caused me to question the quality of Teknosa's service and support. When you invest in a product and expect the retailer to back it up, it's disheartening to find such a lack of accountability.
I purchased a Roborock H7 (H7M1A) and had been using it for just 3 months when it started randomly stopping and restarting even though the battery was charged. I sent it to the authorized service center, and they came back with a ₺6,000 repair bill, saying it wasn’t covered under warranty. When I as...
I purchased a Roborock H7M1 cordless vacuum from a Teknosa store about six months ago, and it’s been nothing but a frustrating and expensive experience. First, the dustbin latch broke after a minor bump. When I sent it in for warranty repair, they charged me ₺3,000 just to fix it. Now, only a short ...
I bought the Roborock Qrevo S from the Teknosa Espark branch less than four months ago, and I’ve already had to send it to service twice. After the first issue, I brought it to the store and they forwarded it to the service center—which took an unusually long time to complete the repair. I was told ...
From the day I bought it, Roborock H7 cordless vacuum has brought nothing but frustration. I chose this model two years ago because I trusted the Roborock brand and believed in its supposed quality. Unfortunately, the product has completely failed to live up to expectations. The vacuum has been sen...
My Roborock S7 has been showing a persistent LIDAR ERROR, rendering it inoperable. Despite the fact that the device is only 21 months old, the so-called Roborock Authorized Service Center in Turkey "denied my request for repair." I'm perplexed by the lack of support for a reputable brand like Roboro...
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